Need help with an order, delivery, packaging, Halal assurance or a product question? Contact My Meat Shop and our team will guide you to the right support as quickly as possible.

How Can We Help?

Whether you are shopping for Halal beef, Halal lamb, milk-fed veal, Halal charcuterie, ready meals, groceries or traditional products, we are here to help with practical answers before and after your order.

Order Support

Questions about an existing order, payment, dispatch, delivery or tracking.

Delivery & Packaging

Help with chilled delivery, packaging, ice packs, delivery timing and postcode questions.

Halal & Product Advice

Ask about Halal assurance, sourcing, traceability, cuts, portions, ready meals or grocery products.

Send Us a Message

Complete the form below and choose the enquiry type that best matches your question. For urgent support, call 020 3576 3701.

Before You Contact Us

If your enquiry is about an order, please include your order number, the name used at checkout and a clear explanation of what you need help with. If there is a product or delivery issue, photos can help us review the matter faster.

For quick answers, visit our Help & FAQs page. To understand our Halal standards, visit our Halal Certification page. Business customers can use our business customer page.