Privacy Policy

1. Who We Are

This website is operated by My Meat Shop, available at mymeatshop.co.uk. We sell Halal meat, ready meals, charcuterie, bakery, groceries, traditional products and related food items to retail customers.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: info@mymeatshop.co.uk

Important: The legal business name, registered office address and any company or ICO registration details should be checked and added by the website administrator or legal adviser where required.

2. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, contact us, leave a review, use our loyalty programme, join our mailing list or interact with our online services.

Account and Contact Information

This may include your name, billing address, delivery address, email address, phone number, account login details and communication preferences.

Order and Delivery Information

When you place an order, we collect information needed to process and deliver your order, including the products purchased, order notes, delivery details, chosen shipping method, order history and customer service information.

Payment Information

Payments are processed through third-party payment providers available at checkout, which may include card payment providers, Klarna, Clearpay or other payment services. My Meat Shop receives payment status and order-related payment references, but full card details are normally handled by the payment provider and not stored by us directly.

Loyalty, Wallet and Wishlist Information

If you use BarakaPoints, wallet features, wishlist features or account tools, we may process information linked to your account activity, points, rewards, saved products, balance information and eligible loyalty actions.

Reviews and Feedback

If you submit a review or feedback form, we may collect your name, email address, phone number, review type, product category, product details and message content.

Technical and Website Information

We may collect technical information such as IP address, browser type, device type, operating system, pages visited, referral source, cookie identifiers and general website activity. This helps us operate, secure and improve the website.

3. How We Use Your Information

We use personal information for the following purposes:

• To create and manage customer accounts.
• To process, prepare, pack and deliver orders.
• To send order confirmations, delivery updates and customer service messages.
• To manage refunds, returns, product concerns and order support.
• To operate BarakaPoints, wallet, wishlist and account features.
• To process customer reviews, feedback and enquiries.
• To provide payment options through payment providers.
• To improve our website, product range, customer experience and services.
• To prevent fraud, abuse, unauthorised access and security incidents.
• To comply with legal, accounting, tax, food safety and regulatory obligations.
• To send marketing communications where you have consented or where permitted by law.

4. Lawful Basis for Processing

We process personal information only where we have a lawful basis to do so. Depending on the situation, this may include:

• Contract: to process your order, deliver products, manage your account and provide customer service.
• Legal obligation: to meet tax, accounting, regulatory, food safety or legal requirements.
• Legitimate interests: to operate and improve our website, prevent fraud, manage customer support and protect our business.
• Consent: where you agree to marketing communications, non-essential cookies or other optional activities.

5. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing, we may send you updates about products, offers, loyalty rewards, recipes, seasonal promotions and My Meat Shop news.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info@mymeatshop.co.uk.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember basket and account activity, support checkout, improve performance, understand website usage and personalise the customer experience where permitted.

Some cookies are necessary for the website to work, such as basket, checkout, login and security cookies. Other cookies, such as analytics or marketing cookies, may require your consent depending on how they are used.

You can manage cookies through your browser settings and any cookie preference tools available on the website.

7. Who We Share Information With

We may share personal information with trusted service providers where necessary to operate our website and provide our services. This may include:

• Payment providers and checkout services.
• Klarna, Clearpay or other payment option providers where selected at checkout.
• Delivery, courier and fulfilment partners.
• Website hosting, security, maintenance and technical support providers.
• Email, marketing, customer service and review tools.
• Analytics and website performance tools.
• Professional advisers, accountants, legal advisers or regulators where required.
• Authorities where disclosure is required by law or necessary to protect our rights, customers or business.

We do not sell customer personal information.

8. International Transfers

Some service providers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used so that your personal information remains protected in line with applicable data protection law.

9. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, tax, legal, fraud prevention and regulatory requirements.

Order records may need to be kept for accounting and tax purposes. Account, loyalty, review, marketing and support records may be kept while your account is active or while we reasonably need them to provide services, resolve issues, improve our business or comply with legal requirements.

Exact retention periods should be checked by the website administrator and legal adviser based on My Meat Shop’s operational and legal requirements.

10. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure website connections, access controls, account protections, payment provider security and website monitoring.

No website or online system can be guaranteed to be completely secure. Customers should keep account passwords private and contact us if they believe their account or order information may have been compromised.

11. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights over your personal information, including the right to access, correct, erase, restrict or object to certain processing of your data. You may also have the right to data portability and the right to withdraw consent where processing is based on consent. The ICO explains that UK GDPR includes rights such as access, rectification, erasure, restriction, portability and objection.

To exercise your rights, contact us at info@mymeatshop.co.uk. We may need to verify your identity before responding to a request.

You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled.

12. Children’s Privacy

Our website and services are intended for customers aged 18 or over. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, payment providers, social platforms or partner services. We are not responsible for the privacy practices or content of those third-party websites. You should read their privacy policies before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, technology or business practices. The latest version will be published on this page with the updated date.

15. Contact Us

If you have questions about this Privacy Policy, your personal information or your data protection rights, please contact us:

Email: info@mymeatshop.co.uk