Help & FAQs

Quick Help Topics

Ordering from My Meat Shop

How do I place an order?

Browse the website, choose the products you need, select the available options or sizes, add them to your basket and continue to checkout. At checkout, you can enter your delivery details, review your order and complete payment securely.

Can I leave preparation notes with my order?

Yes. Where possible, you can leave a note at checkout with practical preparation requests, such as keeping a joint whole, cutting a product into portions or adding a simple instruction for the butcher. We will do our best to follow practical notes, depending on the product and preparation limits.

Can I change my order after placing it?

Contact us as quickly as possible if you need help with an order you have just placed. Once an order has entered preparation, packing or dispatch, changes may no longer be possible. For urgent support, call 020 3576 3701.

What information should I include when contacting you about an order?

Please include your order number, the name used at checkout, the email address linked to the order and a clear explanation of what you need help with. If the enquiry relates to a product or delivery issue, photos can help us review the matter faster.

Delivery Questions

Where do you deliver?

My Meat Shop delivers across the UK. Delivery options, charges and availability are shown during checkout once your postcode and delivery details are entered.

How long does delivery take?

Delivery is typically 24–48 hours from dispatch. Once your order is prepared and handed to the delivery network, tracking information is provided so you can follow the parcel.

Do you deliver chilled meat safely?

Yes. Chilled products are packed using insulated packaging and ice packs to help protect the order during transit. The aim is to keep products protected through the delivery journey so they arrive ready to be placed in the fridge or freezer.

What happens if I miss my delivery?

Please follow the delivery tracking and courier instructions carefully. Because chilled food is time-sensitive, it is important that someone is available to receive the parcel or that safe delivery instructions are followed where available.

How much is delivery?

Delivery fees and any available delivery offers are shown at checkout. This allows you to see the correct delivery cost before completing your order.

Packaging, Freshness & Storage

How is my order packed?

Products are packed carefully for chilled delivery. Where suitable, meat may be vacuum-packed or sealed, then placed into insulated packaging with ice packs to help maintain freshness during transport.

What should I do when my parcel arrives?

Open your parcel as soon as possible, check the contents and place chilled products straight into the fridge. Always follow the product label, storage guidance and use-by date shown on the pack.

Can I freeze the meat?

Yes, suitable meat products can be frozen for longer storage. For best results, freeze products as soon as possible after delivery, keep them sealed properly and defrost safely before cooking.

How should I defrost meat safely?

Defrost meat slowly in the fridge, not at room temperature. Keep it covered, place it on a tray or plate to avoid drips, and cook it thoroughly once defrosted. Do not refreeze meat after it has fully defrosted unless it has been cooked first.

Can packaging look different from product to product?

Yes. Packaging may vary depending on the product type, portion, preparation method and supplier format. The priority is always to protect freshness, hygiene and safe handling.

Halal Certification & Assurance

Is My Meat Shop meat Halal?

Yes. Our meat is Halal, and Halal assurance is central to our identity as a business. We understand that customers need confidence, clarity and trust when buying Halal meat online.

Is your meat non-stunned?

Yes. Our meat follows a non-stunned Halal process. This is one of the key points customers ask about, and we aim to make it clear across our website.

Are you certified by HMC?

Our certification route is through Your Halal Guarantee (YHG), not HMC. YHG supports our Halal assurance, non-stunned process and traceability.

Where can I learn more about your Halal standards?

You can read more on our Halal Certification page, where we explain our YHG certification, non-stunned Halal commitment, traceability and handling standards in more detail.

Sourcing & Traceability

Where does your beef and lamb come from?

Our beef and lamb are connected to Irish farm sourcing, with a focus on quality, traceability and our “from the gate to the plate” promise. We believe customers deserve to know more about the journey of their meat, not just the final product.

Why do you focus on Irish farm sourcing?

Ireland is known for grass-based livestock farming, strong animal husbandry and high-quality red meat production. Our sourcing approach allows us to connect customers with meat that has a clearer origin story and stronger traceability.

What does “from the gate to the plate” mean?

For us, “from the gate to the plate” means looking at the full journey: sourcing, Halal slaughter, preparation, cutting, packing, chilled delivery and the final meal served at home. It reflects our belief that trust is built through the whole chain.

Are you a family-run business?

Yes. My Meat Shop is a family-run business built on long experience in the meat trade, wholesale supply and retail food service. Our work is shaped by practical knowledge, resilience and a commitment to serving customers with care.

Product & Butchery Questions

What types of meat do you sell?

We offer a broad Halal meat range including Halal beef, Halal lamb, Halal milk-fed veal, Halal charcuterie, sausages, burgers, skewers, roasts, joints, steaks, offal, whole cuts and selected special occasion products.

Do you sell ready meals?

Yes. My Meat Shop also offers ready meals and prepared food ranges designed to make Halal eating easier for modern families. These products are ideal for customers who want trusted Halal food with more convenience.

Do you sell groceries and traditional products?

Yes. Alongside meat, we offer bakery products, traditional sweets, groceries, sauces, seasonings, drinks, dairy, kitchen essentials and selected home-cooking products. Our goal is to help customers build complete meals from one trusted place.

Can I get help choosing the right cut?

Yes. If you are unsure which cut is best for roasting, grilling, slow cooking, family meals, meal prep or a special occasion, contact us and we will guide you where possible.

Why do some products have different sizes or options?

Different products are sold in different ways depending on the cut, preparation style and customer use. Some are sold by weight, some by portion, some by pack and some as whole pieces. Always check the product option and description before adding to basket.

Ready Meals, Groceries & Family Food

Are ready meals suitable for family use?

Our ready meal range is designed to support busy households, family dinners, gatherings and convenient Halal eating. Product size, serving style and heating guidance may vary, so always check the individual product page and label.

Do your grocery products support everyday cooking?

Yes. Our grocery and tradition range is built to complement the meat and ready meal ranges, helping customers prepare complete meals with seasonings, sauces, bakery items, traditional sweets, drinks and home-cooking essentials.

Can I buy everything for a meal in one place?

That is the aim. My Meat Shop is growing as more than a butcher. We want customers to be able to order trusted Halal meat, prepared dishes and useful grocery items together, making family cooking easier and more complete.

Order Issues & Customer Support

What should I do if there is a problem with my order?

If there is a problem with your order, please contact us as soon as possible. Email info@mymeatshop.co.uk with your order number, a clear explanation of the issue and photos where relevant.

How quickly should I report a delivery or product issue?

Please contact us within 24 hours of delivery for delivery or product concerns. This allows us to review the issue properly while the delivery details and product condition are still clear.

What photos should I send if there is an issue?

Helpful photos include the product label, the product itself, the outer packaging, the inner packaging and any delivery-related issue. Clear photos help our team understand the situation and respond more effectively.

Can I call you?

Yes. For urgent support, you can call 020 3576 3701. For detailed order issues, it is still best to email with your order number and supporting information so the team can review the case properly.

Where can I send a message?

You can use our Contact My Meat Shop page for order support, product questions, delivery queries, Halal assurance questions and general enquiries.

Business & Larger Orders

Do you support business customers?

Yes. If you are ordering for a restaurant, catering business, shop, organisation or regular trade requirement, visit our business customer page so we can guide you to the right support route.

Can I order for events or gatherings?

Many customers shop with us for family gatherings, events and special occasions. Product availability, preparation options and suitable quantities vary, so contact us if you need guidance before ordering.

For business enquiries, visit our business customer page.